Frequently Asked Questions

  • Q: May I pay with cash or debit card? A: National/Alamo Guam does not accept cash or debit cards as forms of payment. However, if the renter is actively serving in the United States (or allied) Military, debit cards are accepted. Military personnel must present their Military I.D.’s, and the Collision Damage Waiver is required for the rental to be approved.
  • Q: Which credit cards do you accept? A: We accept the following major credit cards: American Express, Discover, JCB/Japan Card, UnionPay, MasterCard, and Visa. Debit and prepaid charge cards are not accepted (see question above).
  • Q: Do you require a deposit to rent a vehicle? A: Yes. A $100 security deposit will be authorized on the credit card provided at the time of rental in addition to the total estimated rental charges. These funds will not be available for your use. At the end of the rental period, the security deposit will be released and only the total rental charges will be billed.
  • Q: Are there any fees if the vehicle is returned late? A: Vehicles are rented on a daily (24-hour) basis. There is a 59 minute grace period for returns. After 60 minutes late, hourly rate charges may apply. After 180 minutes late, full-day charges may apply. There is no grace period for rental fees, surcharges and optional equipment or protections charges. Full-day charges will apply for these items.
  • Q: Can I change where I return a vehicle after I've picked it up? A: Yes, but you’ll need to let us know in advance and additional fees will apply. To make a modification to the return location after you have signed the rental agreement and have taken possession of the vehicle, please contact a National/Alamo rental agent at your original pick-up location and we will be happy to assist you.
  • Q: What kinds of credentials will need to present when I pickup my rental? A: At time of rental car pick-up, all drivers must present a valid driver's license and credit card in the renter’s name. If you are in possession of a driver’s license issued outside the Unites States, you must also present a valid passport in the driver’s name. Military personnel must also present a valid military ID and provide their commander’s contact information, unit information, and ship/deployment post.
  • Q: Does the Collision Damage Waiver (CDW) cover tire or rim damage? A: The Collision Damage Waiver (CDW) covers tire and/or rim damage as a direct result of an accident. CDW does not apply to tire/rim damage caused while driving under normal conditions.
  • Q: When can I expect the Security Deposit to be released back to my account? A: The security deposit will be reversed 72 hours after your contract is closed. Depending on your bank and the means of payment, it may take up to 7 business days after we release the deposit for the funds to be available in your account.
  • Q: May I use another person's credit card with their permission? A: No. At the time of rental, the renter is required to present a valid driver's license and credit card with his/her name imprinted on it. The name/address on the credit/debit card MUST match the name/address on the driver’s license. Credit card information is confidential as well as all renter’s information.
  • Q: May someone else drive a car that I rent? A: Yes. There is a $10 one-time fee per additional driver, with a limit of three (3) additional drivers per rental. Additional drivers must meet all rental requirements and be present at the rental counter with the primary renter to sign the rental agreement. The additional driver can only be added to the contract at the pick-up location. Any individual not listed in the rental contract as an additional driver may not operate the rental vehicle.
Back to Top